Can I exchange a product I purchased with a reward, discount or gift card?
Provided the products you are exchanging for are of equal or greater value to your original purchase, we would be happy to honour the roll-over of a previous reward/discount/gift card used.
Per our Terms and Conditions, Gamers' Guild Rewards already redeemed on purchases will be forfeited if the value of the exchange is lesser than the initial purchase value or if the product/order is simply returned.
Gift card balances will be reinstated on a new gift card.
PLEASE NOTE: We are currently unable to process exchanges via post. We apologise for the inconvenience.