If an order is marked 'return to sender' and returned to our warehouse due to an error on part of the customer, including:
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Failure to collect from Post Office or Drop Location within courier hold timeframe
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Failure to accept Same Day Re-Delivery
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Providing incorrect or incomplete delivery address at checkout
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Refusing any applicable customs fees, or the delivery itself;
as soon as we receive the order back into our warehouse, we will contact you to ascertain how you would like to proceed, subject to the following conditions.
REFUND/FAILURE TO RESPOND:
If a refund for the RTS order is requested or the customer fails to respond to our contact within 24 hours, the order will be refunded and re-stocked into our warehouse inventory, less the following charges:
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The shipping cost already paid by the customer on ordering
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The standard $10 RTS fee we incur from our couriers as a result
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A 5% processing and handling fee of the total purchase price, for services rendered in this process
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Any applicable customs fees charged for the return of your international order back to our warehouse.
RE-SHIP/CLICK & COLLECT:
If a customer wishes to have the RTS order re-shipped or collect the order from our store in Clayton South, the following charges will apply:
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Payment of the new shipping cost (where applicable)
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The standard $10 RTS fee we incur from our couriers as a result
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A 5% processing and handling fee of the total purchase price, for services rendered in this process
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Any applicable customs fees charged for the return of your international order back to our warehouse.
Should you wish to collect your order from our Clayton South location, it will be subject to our 14-day hold period.
PLEASE NOTE:
Orders placed using Buy Now, Pay Later as the designated payment method will also be subject to an additional 5% fee of the total purchase price due to the associated fees charged by these companies to us in these circumstances.
Can I redirect my order?
I need to change my address!