Our goal here at Gameology is to provide an excellent gaming experience for all our valued customers and we work hard to ensure our inventory is free from damage or defect prior to leaving our warehouse.
Unfortunately there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing by the product’s publishers, or by our courier partners.
Defective items include (but are not limited to):
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Broken parts
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Missing parts
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Manufacturing inconsistencies
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Damage sustained during delivery
Defective items do not include:
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Products specified as a random assortment of potential items where a specific item was not received
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Products which include cards subject to a random draw, including TCG products and Sports Cards.
RECEIPT OF FAULTY GOODS:
If you have received an item you believe to be damaged or defective, please contact Customer Care urgently providing:
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Proof of Purchase
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Order Number
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Photographic evidence of the defect or damage, including the state of packaging.
We asses all claims on a case-by-case basis and will respond to you within two business days.
RESOLUTION:
If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:
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A replacement of the faulty part (including postage paid by us, where applicable)
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A replacement of the entire faulty product (including postage paid by us, where applicable)
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A full refund of the purchase price for the affected product (including postage, where applicable).
Gameology will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you. We ask for your patience as our team fields your inquiry appropriately, to ensure we’re able to liaise with our team, suppliers and publishers where applicable so we may have the opportunity to provide you the best possible outcome.
Check out our Return FAQs here.